Introduction
1. People (42% of the Exam)
This domain focuses on the interpersonal aspects of project
management, such as leading teams, motivating individuals, and handling
conflicts. Here are the tasks and key areas under this domain:
- Resolve
conflicts effectively by understanding the underlying issues and using
appropriate strategies to address disputes.
- Techniques
include mediation, negotiation, and conflict resolution strategies.
- Establish
team roles and responsibilities, provide leadership, and ensure that team
members are empowered and motivated.
- Demonstrate
leadership styles and techniques, like transformational and servant
leadership, to guide teams through challenges.
Task 3: Support Team Performance
- Facilitate
the development of team members, mentor and support their growth, and
ensure that they have the necessary resources and guidance to perform
their work effectively.
- Includes
managing team dynamics, encouraging collaboration, and ensuring alignment
with project goals.
Task 4: Empower Team Members and Stakeholders
- Provide
team members and stakeholders with the authority to make decisions and
take ownership of their work.
- Involves
building trust and fostering a collaborative environment where team
members feel comfortable sharing ideas and solutions.
Task 5: Ensure Team Members and Stakeholders areAdequately Trained
- Ensure
that all project participants have the necessary skills and knowledge to
perform their roles.
- This
includes organizing training and development activities to fill skill gaps
and promote ongoing learning.
Task 6: Build a Shared Understanding of Project Goals
- Establish
clear and open communication, ensuring that everyone understands the
objectives, scope, and expectations.
- Align
team members and stakeholders on project goals, including timelines and
deliverables.
- Identify
and manage changes within the team structure or roles, ensuring that new
team members integrate smoothly and that changes do not disrupt team
dynamics.
- Implement
strategies for change management to maintain project continuity.
2. Process (50% of the Exam)
This domain is the largest and covers the technical aspects
of managing the project life cycle. It focuses on the processes required to
successfully execute and close a project. The following tasks describe the
major elements of project management processes:
- Define
and control the project scope, ensuring that the project deliverables meet
the required standards and expectations.
- Work
with stakeholders to clearly define the scope and prevent scope creep
(unauthorized changes to project scope).
Task 2: Plan and Manage Schedule
- Develop
a project schedule, manage timelines, and track progress to ensure the
project is completed on time.
- This
includes resource management, scheduling tools, and techniques like
critical path method (CPM) and Gantt charts.
Task 3: Plan and Manage Budget and Resources
- Develop
a project budget and ensure that resources (human, material, financial)
are allocated efficiently.
- Includes
cost management, resource leveling, and managing budget risks to keep the
project on track financially.
Task 4: Plan and Manage Quality of Products/Deliverables
- Establish
quality management plans, ensuring that the project’s deliverables meet
the defined quality standards.
- Involves
defining quality metrics, conducting quality audits, and performing
quality control activities.
Task 5: Integrate Project Planning Activities
- Ensure
alignment of planning across all areas of the project, integrating tasks
such as scope, schedule, budget, quality, and resources into one cohesive
plan.
- Focuses
on aligning objectives, deliverables, and resources with the project’s
overall goals.
- Identify,
assess, and manage risks throughout the project life cycle.
- Develop
a risk management plan, conduct risk analysis (qualitative and
quantitative), and implement mitigation strategies.
Task 7: Manage Project Procurement
- Oversee
procurement processes, including sourcing and managing contracts for
external suppliers and stakeholders.
- Ensure
compliance with procurement policies, manage vendor relationships, and
evaluate supplier performance.
Task 8: Manage Stakeholder Engagement
- Ensure
that stakeholders are actively involved in the project, communicate their
needs and expectations, and maintain their engagement throughout the
project.
- This
includes stakeholder identification, analysis, communication, and conflict
management.
Task 9: Monitor and Control Project Work
- Oversee
the performance of the project and ensure that it aligns with the plan.
- This
includes tracking progress, managing changes, conducting performance
reviews, and reporting status to stakeholders.
Task 10: Perform Integrated Change Control
- Manage
changes to the project scope, schedule, or cost by establishing a formal
change control process.
- Ensure
that changes are evaluated, approved, and incorporated into the project
plan.
Task 11: Close the Project or Phase
- Successfully
close the project or phase, ensuring all deliverables are met and final
documentation is completed.
- Includes
conducting post-project reviews, capturing lessons learned, and ensuring
stakeholder satisfaction.
3. Business Environment (8% of the Exam)
This domain focuses on the strategic and business knowledge
necessary for a project manager to align the project with organizational goals
and respond to the business environment. Here are the tasks for this domain:
Task 1: Plan and Manage Project Compliance
- Ensure
the project adheres to applicable laws, regulations, and organizational
policies.
- This
may include legal compliance, industry standards, and environmental
considerations.
Task 2: Evaluate and Deliver Project Benefits and Value
- Focus
on delivering tangible benefits and value to the organization and
stakeholders.
- Align
the project with the strategic goals of the organization and monitor how
the project contributes to business objectives.
Task 3: Assess and Manage Project’s Impact on theBusiness Environment
- Understand
the broader business environment and how project decisions may affect the
organization, its operations, and its stakeholders.
- This
task requires awareness of organizational culture, governance, and
external factors (such as economic, social, and political conditions).
Task 4: Manage Project's Impact on Business Continuity
and Resilience
- Ensure
that the project does not negatively affect the organization’s ability to
function, especially in terms of business continuity and resilience in
case of crisis.
- This
involves managing risks and ensuring that the project aligns with the
organization’s sustainability and long-term goals.
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