PMP based question on "Support team performance -Determine appropriate feedback approach" for practice. Solve all questions and get the
clarity on How to pass the PMP exam?.
Question 1: Which feedback approach is most appropriate when a team member consistently meets or exceeds expectations?
A) Constructive feedback
B) Negative feedback
C) Positive reinforcement
D) Corrective action
Explanation: Positive reinforcement is the most appropriate approach when a team member meets or exceeds expectations. It encourages continued high performance and boosts morale.
Question 2: When should a project manager use corrective feedback?
A) When a team member is excelling in their role
B) When a team member needs to improve their performance
C) When a team member is following all processes perfectly
D) When a team member has not yet started their tasks
Explanation: Corrective feedback is used to address and improve performance issues. It helps guide team members towards meeting performance expectations.
Question 3: What is the primary goal of delivering feedback in a project management setting?
A) To criticize team members
B) To demoralize team members
C) To improve team performance
D) To assert authority
Explanation: The primary goal of feedback is to enhance performance and ensure that team members can meet project objectives effectively.
Question 4: Which feedback method is most effective for addressing a one-time error in a project task?
A) Formal review
B) Informal verbal feedback
C) Written reprimand
D) Performance evaluation
Explanation: For a one-time error, informal verbal feedback is often sufficient to address the issue quickly and directly without causing undue stress.
Question 5: How should a project manager approach feedback for a team member who is new to the team?
A) Focus on their weaknesses
B) Give immediate, detailed feedback on minor issues
C) Offer general feedback and praise for initial efforts
D) Avoid giving feedback until they settle in
Explanation: New team members should receive general feedback and praise to help them integrate and feel valued, while providing detailed feedback as they become more accustomed to their role.
Question 6: What type of feedback is most appropriate for improving team collaboration skills?
A) Constructive feedback
B) Negative feedback
C) Performance-based feedback
D) Positive reinforcement
Explanation: Constructive feedback is aimed at helping team members improve their skills, including collaboration, by providing specific suggestions and guidance.
Question 7: Which feedback approach involves setting clear expectations and providing a timeline for improvement?
A) Directive feedback
B) Non-directive feedback
C) Appreciative feedback
D) General feedback
Explanation: Directive feedback involves setting clear expectations and a timeline for improvement, providing specific instructions on how to achieve the desired performance.
Question 8: How often should feedback be given to ensure continuous improvement in team performance?
A) Once a year
B) Once a month
C) On a quarterly basis
D) Regularly and as needed
Explanation: Feedback should be given regularly and as needed to ensure that team members can make timely adjustments and improvements.
Question 9: When delivering feedback to a team member who is struggling, what is an important consideration?
A) Focus solely on the problem
B) Offer specific examples and solutions
C) Give feedback in a public setting
D) Avoid discussing the issue
Explanation: Providing specific examples and solutions helps the team member understand the issue and how to address it effectively.
Question 10: What should be the tone of feedback when a team member is underperforming?
A) Aggressive and confrontational
B) Indifferent and dismissive
C) Supportive and constructive
D) Apologetic and vague
Explanation: The tone should be supportive and constructive to help the team member understand the issues and improve their performance without feeling attacked.
Question 11: The project manager decides to ignore a minor conflict between two team members, hoping it will resolve on its own. Which conflict resolution technique is being applied?
A) Forcing
B) Collaborating
C) Avoiding
D) Accommodating
Explanation: Avoiding is when the conflict is ignored or avoided, with the hope that it will resolve without direct intervention.
Question 12: When is it appropriate to use a formal feedback process?
A) For minor daily tasks
B) For ongoing, informal performance issues
C) For significant performance reviews and evaluations
D) For casual team interactions
Explanation: Formal feedback processes are appropriate for significant performance reviews and evaluations, where detailed and documented feedback is required.
Question 13: What is the benefit of using a feedback sandwich approach?
A) It hides negative feedback
B) It makes negative feedback less impactful
C) It provides a balanced perspective by combining positive and negative feedback
D) It avoids addressing performance issues
Explanation: The feedback sandwich approach involves providing positive feedback, addressing areas for improvement, and ending with positive feedback to ensure a balanced and constructive conversation.
Question 14: What is a key component of effective feedback?
A) Personal opinions
B) General statements
C) Specific examples and actionable steps
D) Ambiguous suggestions
Explanation: Effective feedback includes specific examples and actionable steps to help the recipient understand what is being addressed and how to improve.
Question 15: How should a project manager handle feedback when the team member’s performance is influenced by external factors?
A) Ignore the external factors
B) Address only the performance issue
C) Consider the external factors and provide supportive feedback
D) Criticize the team member for the external factors
Explanation: Understanding and considering external factors allows the project manager to provide more supportive and empathetic feedback, which can be more effective in addressing performance issues.
Question 16: When providing feedback, what is an essential practice for ensuring clarity and understanding?
A) Use technical jargon
B) Speak in general terms
C) Be concise and specific
D) Provide lengthy explanations
Explanation: Being concise and specific helps ensure that the feedback is clear and easily understood, making it more actionable for the recipient.
Question 17: What should a project manager do if a team member reacts defensively to feedback?
A) Stop the feedback process immediately
B) Argue with the team member
C) Remain calm and address concerns with empathy
D) Ignore the defensive reaction
Explanation: Addressing defensive reactions with empathy helps to manage emotions and encourages a constructive dialogue, allowing the team member to better receive and act on the feedback.
Question 18: What type of feedback is used to help a team member develop new skills?
A) Corrective feedback
B) Developmental feedback
C) Performance-based feedback
D) Appreciative feedback
Explanation: Developmental feedback focuses on helping team members build new skills and competencies, guiding their professional growth.
Question 19: When is it appropriate to give feedback in a private setting?
A) When addressing personal or sensitive issues
B) When discussing general team progress
C) When giving positive reinforcement
D) When making public announcements
Explanation: Private settings are appropriate for personal or sensitive feedback to ensure confidentiality and to make the team member feel more comfortable discussing their performance.
Question 20: What should a project manager do after delivering feedback to ensure it has been effectively received?
A) Wait for a formal response
B) Follow up to discuss progress and any additional support needed
C) Assume the feedback was understood
D) Avoid further discussion on the topic
Explanation: Following up ensures that the feedback has been understood and provides an opportunity to offer additional support if needed, reinforcing the effectiveness of the feedback process.
0 Comments